Last Updated: May 26, 2025
Our Commitment to Your Privacy
At MandarinVista (https://mandarinvista.top), we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, purchase our products, or interact with our services.
By using our website, you consent to the practices described in this policy.
Information We Collect
📝 Personal Information You Provide
When you interact with us, we may collect:
- Account Information: Name, email address, username, password
- Purchase Information: Billing address, payment method details, transaction history
- Communication Data: Messages you send us, customer service interactions, survey responses
- Profile Information: Learning preferences, language level, educational goals (optional)
🔧 Information Automatically Collected
When you visit our website, we automatically gather:
- Technical Data: IP address, browser type and version, operating system, device information
- Usage Analytics: Pages visited, time spent on site, click patterns, referral sources
- Performance Data: Loading times, error reports, feature usage statistics
🍪 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content recommendations
- Enable essential website functionality
- Measure advertising effectiveness
Types of cookies we use:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how you use our site
- Marketing Cookies: Used to show relevant advertisements
- Preference Cookies: Remember your settings and choices
How We Use Your Information
🎯 Primary Uses
We use your information to:
- Deliver Our Services: Process orders, provide downloads, manage your account
- Customer Support: Respond to inquiries, resolve technical issues, provide assistance
- Product Improvement: Enhance our offerings based on user feedback and usage patterns
- Communication: Send order confirmations, product updates, educational content, and promotional materials
- Personalization: Customize your learning experience and recommend relevant content
- Security: Protect against fraud, unauthorized access, and technical issues
- Legal Compliance: Meet regulatory requirements and protect our legal rights
📊 Analytics and Research
We analyze user data to:
- Understand learning patterns and preferences
- Improve our educational content and methods
- Develop new products and features
- Optimize website performance and user experience
How We Share Your Information
🤝 Trusted Service Providers
We may share your information with carefully vetted third-party services:
- Payment Processors: PayPal, Stripe (for secure payment processing)
- Email Services: Mailchimp, ConvertKit (for newsletters and customer communications)
- Analytics Providers: Google Analytics (for website performance analysis)
- Cloud Storage: AWS, Google Cloud (for secure data storage and backups)
- Customer Support: Help desk platforms (for efficient customer service)
All service providers are bound by strict confidentiality agreements and can only use your data for specified purposes.
🏛️ Legal Requirements
We may disclose your information when:
- Required by law, court order, or government regulation
- Necessary to protect our rights, property, or safety
- Needed to prevent fraud or investigate security incidents
- Part of a business transfer (merger, acquisition, or sale)
🚫 What We Don’t Do
We will never:
- Sell your personal information to third parties
- Share your data with unauthorized marketers
- Use your information for purposes beyond this policy
- Rent or lease your email address to other companies
Data Security and Protection
🔒 Security Measures
We implement industry-standard security practices:
- Encryption: All sensitive data is encrypted in transit and at rest
- Secure Servers: Protected hosting with regular security updates
- Access Controls: Limited employee access on a need-to-know basis
- Regular Audits: Ongoing security assessments and improvements
- Payment Security: PCI DSS compliant payment processing
⚠️ Important Security Note
While we use robust security measures, no internet transmission is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using the best available technologies and practices.
Your Privacy Rights
🔍 Access and Control
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct any inaccurate or incomplete information
- Deletion: Request removal of your personal data (subject to legal limitations)
- Objection: Opt out of certain data processing activities
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
📧 How to Exercise Your Rights
To make any privacy-related requests:
- Email us at: hello@mandarinvista.top
- Include: Your full name, email address, and specific request
- Verification: We may ask for identification to protect your privacy
- Response Time: We’ll respond within 30 days
🚫 Opting Out
Marketing Communications:
- Click “unsubscribe” in any promotional email
- Email us with your opt-out request
- Update preferences in your account settings
Cookies:
- Adjust your browser settings to block or delete cookies
- Note: Some website features may not work properly without cookies
International Data Transfers
🌍 Global Services
Our services may involve transferring your data internationally. When we do:
- We ensure adequate protection through legal frameworks
- We use standard contractual clauses approved by relevant authorities
- We maintain the same level of protection regardless of location
Children’s Privacy
👶 Age Restrictions
Our services are intended for users 16 years and older. We do not knowingly collect personal information from children under 16. If we discover we have collected information from a child under 16, we will promptly delete it.
Parents: If you believe your child has provided us with personal information, please contact us immediately at hello@mandarinvista.top.
Third-Party Links and Services
🔗 External Links
Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
Third-party services we may link to:
- YouTube (for educational videos)
- Social media platforms (Facebook, Twitter, LinkedIn)
- Partner educational websites
- Payment processors
Data Retention
📅 How Long We Keep Your Data
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our products and services
Specific retention periods:
- Account Data: While your account is active plus 3 years
- Purchase Records: 7 years for tax and legal compliance
- Marketing Data: Until you opt out or 3 years of inactivity
- Technical Logs: 12 months unless required for security purposes
Policy Updates
🔄 Changes to This Policy
We may update this Privacy Policy to reflect:
- Changes in our business practices
- New legal requirements
- Technological developments
- User feedback and industry best practices
When we make changes:
- We’ll post the updated policy on this page
- We’ll update the “Last Updated” date
- For significant changes, we’ll notify you via email
- Your continued use constitutes acceptance of changes
Contact Information
📞 Privacy Questions or Concerns
For all privacy-related matters:
📧 Email: hello@mandarinvista.top
📋 Subject Line: “Privacy Policy Inquiry”
⏰ Response Time: Within 48 hours
🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
📍 Data Protection Officer
For EU residents or GDPR-related inquiries, you may contact our Data Protection Officer at the same email address with the subject line “DPO – GDPR Inquiry.”
Legal Basis for Processing
⚖️ Why We Process Your Data
Under applicable privacy laws, we process your data based on:
- Contract Performance: To provide services you’ve purchased
- Legitimate Interest: To improve our services and prevent fraud
- Legal Obligation: To comply with tax, accounting, and other legal requirements
- Consent: For marketing communications and optional features (you can withdraw consent at any time)
This Privacy Policy is designed to be transparent and comprehensive. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for trusting MandarinVista with your Chinese learning journey! 🌟